Change Order Details FAQ

How do I change my shipping address?

To change your address before an order has shipped, please contact us

We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.

How can I change my order after placing it?

Any changes made to an order while it is still during production will happily be accommodated, free of charge. To avoid having your order arrive late, we advise against making changes during popular national events and holidays.

How do I change my inscription?

If you already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Care Team.

We’ll be more than happy to modify your order, at no extra charge, as long as it hasn’t shipped.

In case your item was already shipped, please note that you'll be charged a restocking fee of 30% of the total amount of the item.

I paid for my order using PayPal and I didn’t see where to fill my shipping address

If you purchased your order using PayPal, we will ship your jewelry to the address connected to your PayPal account. If you want to receive it at a different address, please contact us informing your Order ID number and the new address details.

When contacting us, please select the option shown below:
We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewelry for shipping.

How do I change the size/ length of my jewelry?

If your order is still in production and you would like to change the size of the chain, all you need to do is contact us with the correct chain length and we will make the change for you if it is still possible.

My address on my shipping confirmation is incorrect, what should I do?

You may have been really excited to place your order and missed a slight detail. We can relate ;)

But don't worry, we can usually fix this for you.

If you forgot to include an apartment number, or if there is a slight typo in the address, the order will most likely return to us. Once it does we can easily update the shipping address for you and resend it. Please contact us with the following details:

Name (including street, number, apt number, or PO Box)
City
Postcode
Country

You can use your tracking number to see if the package has returned to us.

Unfortunately, sometimes the order gets lost in the mail and does not return to us. If this happens please contact us and we’ll do our best to assist.

How do I add another item to my order?

Perhaps you continued browsing through our site and found another wonderful piece of jewellery that you simply MUST have. We get it.

In order to add an item you’ll need to place a new order, but we can combine them into one shipment so that your items arrive together.

All you need to do is contact us

Please note that by shipping both orders together, your estimated delivery time will be slightly delayed.