How can we help you

Yes, We Ship Worldwide
Please click here to see the full list

Due to a temporary technical error some of the tracking numbers were generated with a mistake in the serial number.
Please note that even if you are unable to track the order online, your order was shipped will arrive in time for Christmas as guaranteed.

If you would like to change your address before your order is shipped,
please contact us and we will update the address in our files accordingly.

If you have already placed your order but you selected the wrong product or want to change the personalisation details, please contact customer care!
We will be more than happy to update your order with no additional fee if you placed your order in the last 12 hours or if you ordered a non-personalised item.
If you want to make changes to a personalised item after the 12 hour period, there will be a 30% restocking fee.

If the address provided is wrong, a new item can be sent with a 30% Restocking Fee or you may contact the local post office for the option of rerouting the package to the correct address.

From time to time packages are waiting for you at your local post office. We recommend that you contact your local post office and check if it is waiting for you collect

You can find us next to the purchase amount under the name “Jewellery Website”.

If your promotional code does not work, please contact customer care to resolve the issue.

Please note that only 1 promotional coupon / code / voucher can be used per purchase

If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate.
If all details are correct, please try to pay via PayPal. You don’t have to be a registered member of PayPal to use their services.
You can also use a different credit card or trying again a few hours later to proceed with the payment process.

If you were sent the wrong chain length by mistake, we will gladly send you a new chain which can easily replaced with a set of pliers.
If you ordered the wrong chain length, a new chain can be purchased. Customer Care will be more than happy to provide you the information on how to order a new chain.

If your ring size is incorrect, we will resize your ring the first time for free!
We will send you a prepaid return envelope to send your ring back to be resized.

If you receive a damaged item, please contact Customer Care with a picture of the damaged item so that we can examine the issues and prevent further occurrences.
Once the picture is received, we will work to find a suitable solution for you.

If you are not satisfied with your purchase, please contact customer care and send us a picture.
Also, please read our Return and Cancellation Policy.

If the mistake was made, please send us an email with all the details along with a picture of your order.
This will allow us to understand what happened and prevent this mistake from happening in the future.

Placing an order is super easy!
1) Select the personalised item you like and fill out the info box on the right with all the required details, including chain length/ring size.
2) Once you are done adding all the details, click the “Add to Basket” button.
3) Once done selecting your items, click on “My Basket” to view your order.
4) Select your desired Shipping Method.
5) Click “Proceed to Checkout” button and finish your purchase on the secured page.
6) Once your purchase is complete, you will receive a confirmation email, so be on the lookout!