Product & General Info

In July 2021, My Name Necklace has officially changed its name to MYKA. MYKA is Me, You, Kin (a loved one) And …. This is left blank for you to decide. MYKA reflects the story of our jewelries – personalised by and for YOU. We ensure the same dedication and quality in all that we do, just under a new name.

Please note, that no changes will be made to your order due to this name change. If you have any questions about any of your purchases, please feel free to email us! Click here to read more.

At MYKA, our jewellery is made of high-quality materials and stones.

Standard Warranty

As of January 22nd, 2023, all materials (gold, diamond pieces, silver, gold plated, and rose gold plated items) include a 2 years warranty. Please note the warranty does not cover lost or stolen cases.

JEWELLERY PROTECTION PLAN-

You also have the option of purchasing the Jewellery Protection Plan. It allows you to? protect the jewellery you love & enjoy free returns, repairs or replacements , exclusive discounts and a seamless customer service that will allow you to wear our jewellery with confidence & peace of mind.

Check out this article to keep your jewellery shining daily.

Is my jewellery water resistant article

While we have a wide range of jewellery styles, you may want to add a personal touch that you can't find in our collection. For special design requests, please contact our Customer Care Team.

Our jewellery design experts will review your request and let you know if we can make your personalised creation.

Please attach a link to the item you are referring to, or the product ID number, which can be found on the item page here:

Please note that during busy seasons we cannot accommodate special requests.

The placing of the engraving depends on how many inscriptions you would like on your necklace.
1 Inscription - Front engraving
2 Inscriptions - Right and front engraving
3 Inscriptions - Right, front & left engraving
4 Inscriptions - Right, front, left and back engraving

The right and left placing is the position when the 3D Bar Necklace. is not on you.

Placing an order on our website is very intuitive.

• Browse our product catalog to find jewellery styles that you’d like to personalise.
• Look for useful information on the product page for each item, such as price, character limit and dimensions, as well as a right-hand menu that guides you in finalizing your personalization.
• Fill out separate boxes for each feature you personalise, including material, inscription (please note character limits), birthstone and chain length.
• Click ADD TO CART when you’re ready to confirm your order details and proceed to checkout.
• Enter your Promo Code (if you have one) to redeem the discount. 
• Click on CONTINUE CHECKOUT to proceed with entering your contact details, and then payment and shipping information.

Once completed you’ll be redirected to a confirmation page that your order is being sent to production. You’ll also receive confirmation by email with full order details and shipping information.

GET PERSONALISING TODAY!

We  accept all major credit cards as well as payments made through PayPal.

All payment must be made in full before shipment.

To make a payment just click on either the "Continue to Checkout" or "PayPal Checkout" buttons in your shopping cart. After entering your contact details you’ll be redirected to the relevant payment platform.

Credit card users may pay with:

• Visa
•  MasterCard
• American Express
• Diners

Unfortunately we do not accept Direct Debit Cards or Prepaid Credit Cards.

Cancellation & Changes

Production of your personalized item will begin immediately after we have processed your order.

• What is the cancellation time frame? Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. Please be advised that after 2 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our customer care team  here.
• How can I make a change in my order? We all change our minds, if you wish to change something in your order before it has shipped, please contact us and we will gladly make the desired change. There is no need to cancel your order and place a new one.

Refund

How do I get a refund? If you are eligible for a refund, it will be issued to the account you used to make your purchase. Once your refund is processed, it may take up to 7 business days to appear on your account. Refund can only be processed within 30 days of delivery.

Returns & Exchanges

If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 100 days of purchase.

• How do I exchange my item? You must return your original item before we are able to send your new item to production.
• Please let us know before doing so and send a clear picture of the item.
• If the new item you have chosen has a different monetary value than your original item, you will be sent either a money order or refund, whichever is appropriate.

Faulty Item

If you think that the item you received is faulty or incomplete, please  contact us immediately.

• Please visit our ‘Contact Us’ page, select ‘Inquire about received order’ and proceed the relevant category from the dropdown menu (My item is damaged, There is a mistake in my order/Something is missing, etc.).
• Attach a clear image of the damaged item and describe the matter.
• Once a customer care representative has received a clear picture and approved your claim, you will be offered a free reorder, if the item is within warranty.
• How do I get a refund for a faulty item? You can return your item for a full refund within 30 days of delivery.

Each product comes at various sizes (can be found in each Product Page). Please check out our size guide

The difference between the two styles is the last letter inscription. In the Carrie Name Necklace, there is a curl in the last letter, adding an extra twist to the connection from the pendant to the chain. Whereas in the Classic Name Necklace, the last letter is regular like the other lower case letters, keeping the classic style along the pendant.

Both Carrie Name Necklace and Classic Name Necklace offer a classic script font and are available in two pendant sizes ? small or regular.

*The largest measurement is the size of the capital letter.

The chain type that comes with your necklace, and the chain lengths that are available, are indicated in the information table which you can find on each individual product page.

You can find more information about our chain collections here.

Yes, all our precious metals are purchased from government certified vendors. All items have a stamp of authenticity on it. All our silver jewelries are made of 0.925 sterling silver, and our gold jewelries are made of solid gold, with 10k, 14k and 18K purity level that is indicated on the item. We also have special metals such as Vermeil and Premium Silver:

To learn more about our metals, please check our MYKA guide.

You'll also find all item-related information on each individual product page.

All our products are 100% nickel-free, except for items made of white gold.

Check out our World Collection to see a wide variety of jewellery in additional languages other than English.

If there is an item on our site that you’d like, but it doesn’t appear in our World Collection, please contact our Customer Care Team to see if this special request is possible

We can add most characters to our jewellery as long as they appear on the English keyboard.

All you need to do is place your order with the special character included.

Regarding emojis—although we know they’re popular—unfortunately, we cannot engrave them.

Please note that during busy seasons we cannot accommodate special requests

We offer two kinds of gift packaging kits:

1. 1. The Classic Gift Kit - an elegant gift packaging with MYKA’s classic design.



2. 2. The Personalized Gift Kit– a custom-made gift box, with your selection of one of our illustration templates, to which you may add your loved one’s name/s.

Each gift kit contains:

• One gift box (the size will be chosen by our designers, according to what fits best with your jewellery)
• Gift bag

Important notes about our Gift Kits:

• You can add a Gift Kit directly from your item’s Product Page, or by contacting our Customer Service.
• Your note will be printed in stylish script font, exactly as it is received, including capitalization, punctuation, numbers, spaces and spelling.
• Please make sure to double check your message to make sure everything is correct.
• As long as the order is not packed yet, we are able to make changes to the messages.
• As we know that this is a gift, we will not include the item prices in the packing slip.
• Each Personalized Gift Kit is produced per order; it is therefore non-returnable, exchangeable, or refundable, unless the product is faulty.

Most of our monogram jewellery can include up to three letters only.
If you would like less than 3 initials, you can place your order and leave the extra initials blank.

We offer three different sizes of Monogram necklaces available for your preference. 

• Small Silver Monogram Necklace offers a subtle and petite look.
• Our best-selling Sterling Silver Initials Necklace is medium-sized and fits everyone perfectly.
• To make a real statement, try our Silver Large Monogram Necklace.

You can find the measurements for all our pendants under the "Information" tab on the product page.
Please check out our Monogram Collection to find the right monogram necklace for you!.

Although we can include numbers and punctuation marks on monogram pendants, we recommend customizing your necklace with initials only, as the numbers and punctuations cannot be styled using our monogram font.

If you still prefer including a number or punctuation mark, simply include it in the personalization details when placing your order. We’ll contact you if we can’t accommodate your request.

A monogram is typically structured as follows:

• Left initial is your first name
• Center (large) initial is your last name
• Right initial is the middle name

For example, if your name is Nancy Grace Johnson, your monogram would be NJG.

Or, if your name is Jessica Rose Watson, for example, the monogram will be like in the picture below:

We want the pieces you get to be with you as you make new memories, even years later. So yes, you can add pendants, charms or engravings to any exiting pieces of MYKA jewellery.

All you need to do is select in the product page the option to add the future engraving pack to your order as you purchase by selecting “Yes”: