Product & General Info
SPECIAL CARE FOR GOLD AND SILVER PERSONALISED JEWELLERY
We recommend giving your gold or silver jewellery a quick clean at the end of the day, using a soft cleaning cloth to remove any fingerprints or oils that may have accumulated from normal wear.
Once a week, we recommend a deeper clean. All you need is water and liquid soap.
- Mix 1/2 cup of warm water with a few squirts of mild liquid soap
- Let your jewellery soak for three minutes
- Remove your items and rinse with clean water
- Allow the jewellery to dry
- That’s it!
Sterling silver jewellery deserves extra special care, so for these precious items we recommend a silver polish. You can purchase a quality silver cream at most jewellery stores, drug stores and even supermarkets.
SIMPLE TIPS TO KEEP THE SHINE
Make up first, then accessories
Lotions, hairspray, and some cosmetics contain chemicals that can be harmful to your jewellery. It is always best to apply your makeup first and then put on your jewellery in order to minimize exposure that can be damaging.
Take it off before you sweat it off
Make sure to remove your jewellery before all intense physical activity. This will protect it from reacting to the chemicals in your sweat or from any damage that may occur in contact sports.
Rub a dub dub, no jewellery in the tub!
Harmful chemicals they contain could also do a number on your personalised jewellery. Too much sudsing in the shower while wearing your personalised necklace, bracelet, or rings can cause a film to form over the precious metal, dulling the sheen and diminishing its gorgeous shine.
Jewellery and pools don't mix
Pools and jacuzzis are full of chlorine that, if exposed for too long, can cause your jewellery to discolor . So play it safe: When you're stripping down into your bathing suit, take off your jewellery too.
Don't clean with the gleam
Harmful chemicals and jewellery don’t mix. The chemicals in cleaning products can be harmful to the quality and longevity of your precious jewellery pieces.
Be smart about safekeeping
Properly storing your jewellery will do wonders for keeping it looking new. Keep your customized jewellery in a box where it won't get tangled up with other items or damaged from too much movement. A jewellery box with a soft felt lining is perfect, but you can even line a simple shoebox with fabric to keep your items nestled and safe. Anti-tarnish strips are also a great investment to keep out oxidants than can tarnish and dull your pieces.
We provide a convenient range of secure local and international delivery options. To upgrade your shipping method, please contact our Customer Care Team.
Our most popular shipping methods in Australia include:
- Standard delivery
- Expedited - Fast delivery
- Express - Super fast delivery
Please note that time frames are stated in business days and do not include weekends.
For more information about local and international shipping as well as relevant delivery times during peak seasons, please click here.
While we have a wide range of jewellery styles, you may want to add a personal touch that you can't find in our collection. For special design requests, please contact our Customer Care Team.
Our jewellery design experts will review your request and let you know if we can make your personalised creation.
Please attach a link to the item you are referring to, or the product ID number, which can be found on the item page here:
Please note that during busy seasons we cannot accommodate special requests.
The placing of the engraving depends on how many inscriptions you would like on your necklace.
1 Inscription - Front engraving
2 Inscriptions - Right and front engraving
3 Inscriptions - Right, front
& left engraving
4 Inscriptions - Right, front, left and back engraving
The right and left placing is the position when the 3D Bar Necklace. is not on you.
Yes! All you need to do is leave a clear comment in your shopping cart during checkout.
The comment should say" Inscription on front: Alexa, Inscription on back: Harry"
The right and left placing is the position when the 3D Bar Necklace is not on you.
Placing an order on our website is very intuitive.
- Browse our product catalog to find jewellery styles that you’d like to personalise.
- Look for useful information on the product page for each item, such as price, character limit and dimensions, as well as a right-hand menu that guides you in finalizing your personalization.
- Fill out separate boxes for each feature you personalise, including material, inscription (please note character limits), birthstone and chain length.
- Click ADD TO CART when you’re ready to confirm your order details and proceed to checkout.
- Enter your Promo Code (if you have one) to redeem the discount.
- Click on CONTINUE CHECKOUT to proceed with entering your contact details, and then payment and shipping information.
Once completed you’ll be redirected to a confirmation page that your order is being sent to production. You’ll also receive confirmation by email with full order details and shipping information.
GET PERSONALISING TODAY!
We accept all major credit cards as well as payments made through PayPal.
All payment must be made in full before shipment.
To make a payment just click on either the "Continue to Checkout" or "PayPal Checkout" buttons in your shopping cart. After entering your contact details you’ll be redirected to the relevant payment platform.
Credit card users may pay with:
- Visa
- MasterCard
- American Express
Unfortunately we do not accept Direct Debit Cards or Prepaid Credit Cards.
Cancellation & Changes
Production of your personalized item will begin immediately after we have processed your order.
- What is the cancellation time frame? Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. Please be advised that after 2 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our customer care team here.
- How can I make a change in my order? We all change our minds, if you wish to change something in your order before it has shipped, please contact us and we will gladly make the desired change. There is no need to cancel your order and place a new one.
Refund
How do I get a refund? If you are eligible for a refund, it will be issued to the account you used to make your purchase. Once your refund is processed, it may take up to 7 business days to appear on your account. Refund can only be processed within 30 days of delivery.
Returns & Exchanges
If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 100 days of purchase.
- How do I exchange my item? You must return your original item before we are able to send your new item to production.
- Please let us know before doing so and send a clear picture of the item.
- If the new item you have chosen has a different monetary value than your original item, you will be sent either a money order or refund, whichever is appropriate.
Faulty Item
If you think that the item you received is faulty or incomplete, please contact us immediately.
- Please visit our ‘Contact Us’ page, select ‘Inquire about received order’ and proceed the relevant category from the dropdown menu (My item is damaged, There is a mistake in my order/Something is missing, etc.).
- Attach a clear image of the damaged item and describe the matter.
- Once a customer care representative has received a clear picture and approved your claim, you will be offered a free reorder, if the item is within warranty.
- How do I get a refund for a faulty item? You can return your item for a full refund within 30 days of delivery.
Here are a few quick steps:
At MYKA, our jewellery is made of high-quality materials and stones.
Standard Warranty
As of January 22nd, 2023, all materials (gold, diamond pieces, silver, gold plated, and rose gold plated items) include a 2 years warranty. Please note the warranty does not cover lost or stolen cases.
JEWELLERY PROTECTION PLAN-
You also have the option of purchasing the Jewellery Protection Plan. It allows you to? protect the jewelry you love & enjoy free returns, repairs or replacements , exclusive discounts and a seamless customer service that will allow you to wear our jewelry with confidence & peace of mind.
We want the pieces you get to be with you as you make new memories, even years later. So yes, you can add pendants, charms or engravings to any exiting pieces of MYKA jewellery.
All you need to do is select in the product page the option to add the future engraving pack to your order as you purchase by selecting “Yes”:
If you’ve already placed your order and want to add the future engraving pack, please contact our Customer Care Team.
Long story short: The chain you select will determine where on your body your name necklace hangs, so be sure to consider the length that is right for you. Our chains run from 35 cm to 89 cm, which means your necklace can hang anywhere from high up on your collarbone to way down on your lower chest.
Once you've decided where you would like the necklace to hang:
- Take a long piece of string and loop it around your neck.
- Close the string at the point on your chest where you want the necklace to hang.
- Open the string and measure it—how many centimeters is it? This is the length you should select for your new necklace.
Please keep in mind that the chain lengths shown on our website do not include the length of the pendant. Most of our pendants run between 2-5 cm, so for example, if you order a name necklace
with a 40 cm chain, the total length of the name necklace would be 42 cm - 45 cm, depending on the name and style.
To measure your wrist size, you can follow either of the two simple methods in the images below. Both measurement options will provide you with an accurate measurement.
or
Measure your wrist size with a flexible tape measure just below the wrist bone, where you would normally wear your bracelet.
OR
Wrap a thin strip of paper around your wrist just below the wrist bone. Mark where the paper overlaps on your wrist and measure the strip of paper up until the mark.
Alternatively, scroll down to see our Ring Size Guide:
| Inside circumference (mm) | Size |
|---|---|
| 44.2 | F |
| 45.5 | G |
| 46.8 | H |
| 48 | I |
| 49.3 | J½ |
| 50.6 | K½ |
| 52 | L½ |
| 53.1 | M½ |
| 54.4 | N½ |
| 55.7 | O½ |
| 57 | P½ |
| 58.3 | Q½ |
| 59.5 | R½ |
| 60.8 | S½ |
| 62.1 | T½ |
| 63.4 | U½ |
| 64.6 | V½ |
| 65.9 | W½ |
| 67.2 | X½ |
| 68.5 | Z |